Returns policy and right of withdrawal
Last updated: 24 September 2026
At ANATOLO, you have 30 days to return a knife: the statutory 14-day withdrawal period plus an additional 16-day returns guarantee from us. Below we explain how this works, how you may inspect a knife and when we may deduct a loss in value.
1. Statutory 14-day withdrawal period for consumers
You may withdraw from the contract within 14 days without giving a reason. The period starts on the day after you, or a third party nominated by you other than the carrier, receive the product. If products from one order arrive separately, it starts on the day after you receive the last product.
To withdraw, inform us through an unequivocal statement. You can do this in three ways:
• Using the “Withdraw from contract” button at [URL-HERROEPINGSKNOP]. After confirmation, you immediately receive an email acknowledgement containing the content, date and time of your withdrawal.
• By email to [E-MAIL], optionally using the model form below.
• By post to [BEDRIJFSNAAM], [ADRES].
Using the model form is optional. You do not need to give a reason, although we welcome feedback to improve our products. It is sufficient to send your withdrawal statement before the 14-day period expires.
Return the product as soon as possible, and within 14 days after notifying us of withdrawal, to [RETOURADRES]. You meet the deadline if you dispatch the product before that period expires.
You pay the direct return shipping costs. A return shipment with DPD or PostNL is estimated at €[RETOURKOSTEN]. On request, we can provide a DPD return label and deduct its cost (€[RETOURLABEL-PRIJS]) from your refund. We pay return shipping for defective or incorrectly supplied products.
We refund all payments received from you, including the standard outbound shipping charge, within 14 days after receiving your withdrawal. We may withhold the refund until we receive the product or you provide evidence of dispatch, whichever occurs first. We use your original payment method unless you expressly agree otherwise, without charging a refund fee. If you selected a more expensive shipping method than our cheapest standard delivery, we do not refund the additional cost.
2. Inspecting a knife during the withdrawal period
You may unpack and inspect the product as you would in a shop: look at the knife, hold it, assess its balance, weight and the finish of its handle and blade, then put it back in its packaging. You may remove the blade guard or sleeve as necessary for inspection.
If you handle the product beyond what is necessary to establish its nature, characteristics and functioning, you are liable for the resulting loss in value (Article 6:230s(3) of the Dutch Civil Code). For knives, this includes:
• Cutting, chopping or other use with food or other materials.
• Sharpening, honing, whetting or polishing the blade.
• Washing, especially in a dishwasher, or prolonged contact with water or acids.
• Engraving, oiling or otherwise modifying the handle or blade.
• Scratches, dents, breakage or stains caused by careless use or transport.
A used, washed or sharpened knife cannot be sold as new for hygiene and safety reasons. The loss in value is the difference between its sale price and residual value, and may be up to 100% of the purchase price. For minor signs of use or missing packaging, we calculate a lower percentage. We document every return with photographs and explain the amount and reason before making a deduction.
Your right of withdrawal remains: you may also return a used knife within 14 days, although the refund may be lower.
The right of withdrawal does not apply to products made to your specifications or clearly personalised, such as engraved knives or custom handles (Article 6:230p(f) of the Dutch Civil Code). This is stated on the relevant product page.
3. Additional returns guarantee: days 15–30
In addition to your statutory withdrawal period, we voluntarily allow returns up to 30 days after receipt. This additional ANATOLO service does not restrict your statutory rights.
For returns notified after day 14, the following conditions apply:
• The product is unused, undamaged, unwashed and unsharpened.
• It is in its original, undamaged packaging, including blade guard, sleeve and any inserts.
• You notify us in advance via [E-MAIL] or [URL-HERROEPINGSKNOP] and dispatch it within 7 days of notification.
• Personalised products (engraving or custom work) and incomplete sets are excluded.
If these conditions are met, we refund the purchase price using the original payment method within 14 days after receiving the return. During this additional period, outbound and return shipping costs are payable by you.
If the conditions are not met, we may refuse the return. We will contact you and either send the product back at your expense or offer a partial refund.
4. Packaging a knife safely for return
Replace the blade guard or sleeve. If it is no longer available, wrap the blade in sturdy cardboard and tape it securely. Use the original box or an equally strong one, filling empty space so the knife cannot move. Include your order number or a copy of the order confirmation. Send the parcel with tracking and retain proof of dispatch until you receive the refund. The sender bears the risk of the return shipment until we receive it.
5. Exchanges
Would you like a different model or size? Place a new order and return the original product under this policy. This is the quickest way to receive your new knife.
6. Defective or incorrectly supplied products
If a product arrives damaged, develops a defect or differs from what you ordered, email [E-MAIL] with your order number and photographs. We arrange a free solution—repair, replacement or refund—and pay return shipping. This is separate from the right of withdrawal. See Articles 9 and 10 of our terms and conditions for statutory rights and the two-year manufacturer’s warranty.
7. Business customers
The right of withdrawal and 30-day returns guarantee apply only to consumers. Business returns require prior written permission and may be subject to conditions, including a restocking charge.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: [BEDRIJFSNAAM], [ADRES], [E-MAIL]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / provision of the following service (*):
Ordered on (*) / Received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitting this form on paper:
Date:
(*) Delete as appropriate.