Shipping policy
Last updated: 24 September 2026
Shipping area
We deliver only to addresses in the Netherlands and Germany. We cannot fulfil orders to other countries, PO boxes or parcel lockers without a street address. Delivery to a DPD Pickup parcelshop is possible if you select it at checkout.
Shipping costs
Netherlands: €4.95 per order; free for orders of €59 or more.
Germany: €6.95 per order; free for orders of €79 or more.
All prices include VAT. Shipping charges are shown separately before you complete your order. The order value for free shipping is calculated after discounts.
Delivery times
Netherlands: 1–2 working days after dispatch.
Germany: 2–4 working days after dispatch.
In-stock products ordered and paid for before [CUT-OFF-TIJD] on a working day are normally dispatched that same working day from our warehouse in the Netherlands. Working days are Monday to Friday, excluding Dutch public holidays. For Klarna pay-later orders, dispatch begins after Klarna accepts the payment arrangement. Delivery times are estimates; in all cases we deliver within 30 days after the contract is concluded. If we cannot do so, we will inform you and you may cancel the order free of charge.
Carrier and tracking
We ship with DPD. Once your parcel is registered, you receive a tracking link by email. DPD informs you by email or text message of the expected delivery time. You can reschedule delivery through DPD or redirect it to a collection point. If nobody is home, the parcel is normally left with a neighbour or at a DPD parcelshop, or a second delivery attempt is made.
Packaging and safety
Knives are sharp. Each knife is sent with a blade guard or cardboard sleeve in a sturdy, closed box so it cannot move and injure anyone. Take care when opening the parcel and keep it out of children’s reach.
Transport damage and missing parcels
Check the delivery on arrival. If the box is damaged or something is missing, contact [E-MAIL] as soon as possible with your order number and photographs of the packaging and product. We arrange a solution with the carrier; you do not have to wait for that process. For consumers, the shipment remains at our risk until delivery. If DPD marks a parcel as delivered but you have not received it, contact us within 7 days so we can open an investigation with DPD.
Partial deliveries
If a product is temporarily unavailable, we will contact you. We may arrange a partial delivery with your agreement, without additional shipping charges.
Address changes and cancellation
You may correct an incorrect address free of charge before dispatch by contacting [E-MAIL]. After dispatch, you can redirect delivery through DPD. Orders can be cancelled free of charge before dispatch; afterwards our returns policy applies.
Packaging and the environment
Where possible, we use cardboard packaging and paper filling that can be recycled with paper. For shipments to Germany, we are registered with the Central Agency Packaging Register (LUCID number [LUCID-NR]) and participate in a dual system for collecting and recycling sales packaging. In the Netherlands, we contribute through Afvalfonds Verpakkingen [indien van toepassing: nummer/registratie].
Questions
Contact customer service at [E-MAIL]. We reply within 24 hours on working days.