Legal notice

Contact and company details

Last updated: 24 September 2026

Customer service

Our customer service operates by email. Send your question, including your order number if you have one, to [E-MAIL]. We reply within 24 hours on working days, in Dutch, German, English or Turkish. For urgent matters, you can reach us on working days between [OPENINGSTIJDEN] by telephone on [TELEFOON].

Frequently asked questions

Where is my parcel? Track your shipment using the DPD tracking link in your dispatch confirmation. See also our shipping policy.
Can I return a knife? Yes, within 30 days. See our returns policy and the withdrawal button at [URL-HERROEPINGSKNOP].
My knife is defective. Send photographs and your order number to [E-MAIL]. All knives carry a two-year manufacturer’s warranty in addition to your statutory rights.
Business orders for restaurants, butcher shops or wholesale? Email us for volume pricing and payment by invoice.

Company details

Trading name: ANATOLO
Legal entity / operator: [BEDRIJFSNAAM]
Registered address: [ADRES], the Netherlands
Returns address: [RETOURADRES]
Chamber of Commerce number: [KVK]
VAT identification number: [BTW-ID]
Director / authorised representative: [BESTUURDER]
Email: [E-MAIL]
Telephone: [TELEFOON]
Websites: anatolo.nl, anatolo.de, anatolo.com
German packaging register (LUCID): [LUCID-NR]

Responsible economic operator (product safety)

ANATOLO knives are marketed under our own brand name. The responsible economic operator under Regulation (EU) 2023/988 on general product safety and the contact point for safety reports is [BEDRIJFSNAAM], [ADRES], [E-MAIL].

Disputes

If our customer service cannot resolve your complaint, you may submit the dispute to the competent court. The European online dispute resolution platform ceased operating on 20 July 2025. [OPTIONEEL: vermelding Thuiswinkel Waarborg / geschillencommissie zodra aangesloten.]